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Customer Coordinator


Wilhelmsen is a global maritime industry group founded in 1861. We have the biggest maritime network in the world, with a presence in over 2 200 locations globally. We serve over half of the worldwide merchant fleet with products and services, and supply crew and technical management for some of the most complex vessels in the world. We also develop new and daring solutions, shaping the maritime industry for the future. Our investments seek to explore and develop new opportunities within the energy-, offshore- and maritime industry. With thousands of colleagues in more than 70 countries, we take competence, sustainability, innovation and unparalleled customer experiences one step further.            


Main responsibilities

  • To work closely with the customers on a daily basis understanding and supporting their requirements related to the total WSS customer offer
  • To receive and register enquiries and orders in the system, ensuring all the information is correct
  • To interpret the order seeking technical advice if appropriate
  • To identify order building opportunities through telephone sales expertise
  • Response to customer according to the established target
  • To issue delivery instructions to the appropriate supply point and follow up delivery of the goods
  • To keep customer informed of changes in the order, surcharges and any other relevant information for the sake of good order
  • To resolve any order related problems including suggestions for redirection of orders if
  • appropriate
  • To follow up outstanding enquiries and quotations
  • To keep sales support staff and account managers aware of all key issues relating to their
  • Customers
  • To be a member of the sales team for the respective account portfolio with the Account Manager and Sales Support Coordinator
  • To provide regular feedback on technical, service quality and commercial issues raised by customers to the Customer Support Manager or Customer Services Manager and the respective Account Manager
  • To check that the order value maintains within the existing authorised credit limits and policies
  • To gather information required to help investigation and resolution in invoice dispute
  • To follow up complaints/non compliances through improvement/complaint system in place
  • Ensure fully support and report according to the process towards accidents/incidents investigation and reporting, customer complaints handling, improvement potentials registering; and audit findings follow up

 

 

 

Accountabilities

This position will be measured against:

  • Response to customer as per agreed targets, especially related to sending order acknowledgements and quote follow up
  • Agreed AOP and KPI’s
  • Work process efficiency
  • Overall accountable for all QHSSE matters related to the specified functions as per FD.

 

 

Qualifications

  • University Level Degree (or) relevant work experience

     

    Mandatory  Requirements

  • Able to meet deadlines through good time management and allocation of priorities and deliver results;
  • Excellent telephone sales skills
  • Strong interpersonal understanding with an awareness of different cultures within the customer base, team and organisation
  • Fluent in English - both in writing and speaking
  • Computer literate
  • Good communication skills with the ability to communicate on all levels, including in local languages
  • Ability to systematically work independently and in a team
  • Able to take faster decisions
  • Systematic and accurate in nature;


Work location will be Mumbai, India.


For more details, please contact:
Contact Name:  Reshmi Prabhu
Contact Number:  0
Contact Email:  reshmi.prabhu@wilhelmsen.com

 
Application deadline is 15/10/2017